(1) year guarantee from date of purchase.

It will be essential to present the original purchase ticket for the guarantee process. These guarantees are additional and do not affect the consumer’s legal rights.



The territorial scope of sales through the Store is for any territory. Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified, the maximum delivery period being 3-10 days (except for promotions and sales). In promotions and sales we keep the right to change delivery times, these being between 7 and 15 days.


It is only possible to change an item, for another of equal or higher amount by paying the price difference, within 14 calendar days of receiving the item. The amount of purchases is not refunded except in case of failure or damage, although before sending an item it is carefully reviewed avoiding such circumstances.

In case you want to change any item you must send it to the following address along with its original packaging. The shipping cost will always be paid by the CLIENT. We recommend shipping through a courier company due to the type of Product. Exchanges or returns of items due postage will not be accepted.

Shipping address for changes:


Jose Ortega y Gasset, 44

28006 Madrid

If you have any questions, you can contact us by phone +34 910 649 566 or write an email to


In the event that the Product is defective or presents any tare, the CLIENT must contact the VIVIAN SHEN at the following 72 hours after receiving the order at

VIVIAN SHEN will be responsible for all the expenses that come with the collection of the Product / s and the subsequent delivery of the new Product / s, provided that once they have been examined by the Quality Department, the existence of defects or defects in them is confirmed.

The return or replacement of the defective Product will be made as soon as possible and, in any case, within 14 calendar days following the date on which VIVIAN SHEN has sent an email to the CLIENT confirming the return or replacement of the Product .

In the event that the Product cannot be replaced by an identical one, the amount paid will be reimbursed in full to the CLIENT, including courier costs. Refunds will be made by bank transfer to the account that the CLIENT provides to VIVIAN SHEN.

Customer withdrawal right.

The customer who has purchased an item on VIVIANSHEN.COM has the right to withdraw from the piece purchased within 14 days of delivery provided that it meets the shipping costs of up to 9 euros and returns the piece in its original packaging and in perfect state.


Calle Jose Ortega y Gasset 44, Madrid, Spain.